Shipping Information

At BreezeOn, we are committed to providing you with the best experience when ordering our premium Cooling Pads. Here’s everything you need to know about our shipping process:

Do you ship internationally?

Currently, we focus on delivering our high-quality cooling pads within Australia. We are actively working on expanding our shipping capabilities and may offer international shipping options soon. Stay tuned for updates!

How long does shipping take?

We strive to deliver your order as quickly as possible. Orders placed within Australia are typically delivered within 3-7 business days. Please note that delivery times may vary depending on your location and the shipping method chosen.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order size. We aim to provide competitive shipping fees to ensure you receive great value for your BreezeOn products.

Order Processing Time

All orders are processed within 1-2 business days. You will receive an email notification once your order has been shipped, along with a tracking number to monitor the progress of your delivery.

Packaging

We care about the environment, and so do you. Our products are carefully packed using sustainable materials. Our outer foil packaging is highly recyclable, saving up to 95% of the energy needed to make new foil. It also has a lower carbon footprint compared to plastic, especially when recycled.

Returns & Exchanges

What is your return policy?

Due to hygiene reasons, we do not accept returns on opened products. However, we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please don’t hesitate to reach out to our friendly support team.

How to Contact Support?

If you have any questions or concerns regarding your order, feel free to contact our customer support team at support@breezeon.com.au. We’re here to help and will do our best to assist you with any issues or inquiries you may have.

Defective or Damaged Items

In the rare event that you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund, depending on your preference. Please include photos of the damaged product when you reach out.

What if I received the wrong item?

If you received an item different from what you ordered, please contact us immediately, and we will provide instructions on how to return the incorrect item. We’ll also send you the correct product as soon as possible.